Last Updated: 03.03.2026
Nexaprime LLC (“Nexaprime,” “we,” “us,” or “our”) is committed to customer satisfaction. This Return & Refund Policy explains the conditions under which returns and refunds may be processed.
1. Consumer (B2C) Returns
If you purchased a product directly from our website for personal use, you may request a return within 30 days of delivery.
Eligibility Requirements
To qualify for a return:
The item must be unused and in original condition
The item must be in original packaging
Proof of purchase must be provided
We reserve the right to inspect returned items before issuing a refund.
2. Non-Returnable Items
The following items are not eligible for return:
Used or damaged items not caused by shipping
Opened hygiene or personal care items
Customized or special-order products
Clearance or final sale items
Items marked as non-refundable
3. Damaged or Defective Products
If you receive a damaged or defective product:
Notify us within 5 business days of delivery
Provide photos and order details
We may offer a replacement, refund, or store credit at our discretion.
4. Refund Process
Once your return is approved and inspected:
Refunds will be issued to the original payment method
Processing time: 5–10 business days
Original shipping charges are non-refundable unless the return is due to our error
5. Return Shipping
Customers are responsible for return shipping costs unless:
The product arrived damaged
The wrong item was shipped
The item is confirmed defective
We recommend using a trackable shipping method.
6. B2B Orders
Wholesale and business-to-business (B2B) transactions are generally considered final sale unless otherwise agreed in writing.
Approved B2B returns may be subject to:
Restocking fees
Return authorization requirements
Inspection upon receipt
7. Fulfillment & Third-Party Sellers
For clients utilizing our warehousing and fulfillment services:
End-customer returns are governed by the seller’s own return policy
Nexaprime acts solely as a fulfillment provider
We are not responsible for refund decisions made by third-party sellers
8. Contact Information
To initiate a return request, please contact:
Nexaprime LLC
Email: info@nexaprimeco.com